KAREN CHINWE ROLES                             View Portfolio at www.ndibe.com
------------------------------------------------------------------------------

D.O.B.:     06.11.1969
Home Tel:   01483 222052
Mobile Tel: 07973 629011
E-mail:     Karen.Roles@ndibe.com
Full Driving Licence

PROFILE
------------------------------------------------------------------------------

Karen Roles is a senior User Experience Architect with excellent 
conceptualisation and problem solving skills. Client-facing, but with a strong
background in business strategy and product development, Karen specialises in 
requirements capture and analysis and user-centric design.
Highly organised with the ability to master complex, advanced technologies, 
Karen has a proven track record of delivering accessible concepts and 
architectures that meet customer needs and translate into successful products.
As the customer advocate, Karen has bridged the chasm between marketing and 
development to engage and motivate teams to create both tactical products and
strategic roadmaps. Broad portfolio of skills ranging from web design; data 
centre optimisation; application dependency mapping; network and system 
management; to fault tolerance and the virtualisation of horizontally scaled 
systems. After graduating from Surrey University with a Masters Degree in 
Information Systems Engineering, Karen has spent over ten years developing user
interfaces and designing web sites.

While at university, Karen was sponsored by ICL (now part of Fujitsu). After 
completing her Masters, Karen joined a small computer company called 
Integrated Micro Products, IMP which developed highly speciailised fault 
tolerant computers. Following the acquisition of IMP by Sun MIcrosystems, 
Karen worked in a number of senior positions with ownership of the lights out 
management user interfaces of specialised, highly innovative computer systems
designed for the telecommunications and data center markets. Main 
responsibilities during this period include technical leadership of 
international teams developing user interfaces for multi-million dollar 
product ranges, customer requirements capture and representing the product 
ranges at corporate level user experience strategy committees. Karen holds six
worldwide patents in the area of configuration of fault tolerant computers, 
SNMP and management of horizontally scaled computer networks.

Following Sun Microsystems, Karen continued to develop her profile as a User 
Experience Architect. Following a range of commissions and freelancing 
contracts for company web site and application design, Karen now works as a 
Senior User Experience Engineer for Tideway Systems. As part of the 
Architecture Team within this small company, Karen is responsible for defining
the functional and visual user interfaces for the company's flagship product.
Foundation provides server and application discovery and mapping software that
is used for risk analysis, change management, compliance and auditing within 
data centres and mission-critical customer networks.

SKILLS
------------------------------------------------------------------------------
* Information Architecture: User Modelling, Interaction Design, Flow
  Diagrams, Use Cases and Task Analysis, Heuristic Evaluations, Schematic
  Development, Object Oriented Analysis and Design, UML, Site Maps, Wire Frame
  Prototyping, Patterns, Web Accessibility Requirements, Section 508 
  Compliance
  
* Business Skills: Researching Customers' Needs, Customer Interviews and
  Presentations to Financial Institutions, Service Providers, Telcos and OEMs,
  External Vendor Relationships, Presentations on Strategy to Corporate Level,
  Market Trends Analysis, Competitive Analysis, Requirements Specification 
  
* Leadership Skills: Setting Up Project and Strategy Teams, Resource 
  Management, Performance Reviews, Leading Multi-Disciplinary Teams, Technical 
  Leadership and Mentoring, Running Training Sessions and Chairing International 
  Meetings, Experience of Quality Processes for Requirements 

* Technologies: Java, JMX, C, C++, XML, HTML, CSS, UNIX, Dreamweaver, 
  Photoshop, System and network management, fault tolerance and horizontal 
  scaling, ITU-T standards, SNMPv3, DMTF WBEM 

EXPERIENCE
------------------------------------------------------------------------------
2005 - to-date	Tideway Systems, Chelsea
              	Senior User Interface Designer 
  
Architecting product functionality and designing user interfaces for server 
and application discovery software which provides application dependency 
mapping and auditing capabilities for integration into Business service 
management and enterprise management systems. 

_ Extensive customer and user interviews, usability reviews and research
  for input into requirements capture and strategic planning
_ Generation of user personas and user scenarios from user research for
  setting up discovery scans, exclusions, time zone and application 
  dependency modelling
_ Creation of wireframes, information architectures, interaction designs and 
  prototypes for use by the UI development team

------------------------------------------------------------------------------
2004 - 2005	Freelance and Contract Web Site Development and UI Design 
            
* Oyster Framfab - Senior User Experience Architect 

Provided user interface design services for a leading telecommunications client
for next generation broadband and telephone services. 

* Amphora Research - User Interface Designer 

Provided requirements capture and user interface design services for
PatentSafe, Amphora's market leading patent evidence creation and preservation
software. 

* P4PI - Information Architect 

Provided advice on business strategy, site objectives, site architecture and 
content for the start up company's web site.

* QTD - Web Designer

Provided information architecture and web designer services for the 
redevelopment of the Quality Timber Decking Company's web site. 

------------------------------------------------------------------------------
1994 - 10/2004	Sun Microsystems Limited, Guillemont Park, Camberley
2002 - 10/2004	User Interface Architect 
  
Worked in a division that manufactured a range of servers with lights-out 
management features for the telecommunications and service provider markets. 

_ Architectural lead on international projects working with user interface 
  developers both internal to Sun and external partners. 
_ Specified web-based user interface for the integrated switch in Sun's 
  first blade- server platform working closely with the Usability Specialist. 
_ Specified command line and web-based user interface for the lights-out 
  management controller for the thin-server and blade server platforms 
_ Presented product architectures to corporate architectural and strategic 
  approvals committees 
_ Chaired the Sun working group responsible for the strategic direction of 
  Sun's lights-out management user interfaces for Sun's server products

------------------------------------------------------------------------------
1994 - 2002	System Management Architect/Developer 

_ Architectural lead of a team of ten senior engineers, managed a team of 
  six engineers responsible for performance reviews, project and resource 
  scheduling 
  
_ Defined product concept for the data centre management of server hardware 
  and software deployment 
  
_ Architected a distributed management agent utilising a CIM object model 
  and exposing management data through GUI, SNMPv3, and CIM/WBEM 
  
_ Technical lead for team developing an API for a Configuration Management 
  System for a hardware fault tolerant computer system \
  
------------------------------------------------------------------------------
1989 - 1994	ICL, Bracknell
1989 - 1994	Software Engineer 
  
Four industrial placements as a sponsored
student: implemented an X.400 mail agent, designed an authentication service
in Secure UNIX, and wrote a simulation program for network traffic analysis.

HOBBIES
------------------------------------------------------------------------------
Outside work, Karen enjoys socialising and spending time with her daughter. 
After spending years renovating her 200 year old cottage and taking on
interior design commissions for family and friends, she now relaxes by 
exploring the countryside, learning to rollerblade, digital photography and 
balancing on her fit ball (though not all at the same time).